Introduction
At Pengvi, we strive to ensure every customer is satisfied with their purchase. However, if you are not completely happy with your order, we offer a simple and transparent refund process.
15-Day Refund Policy
Customers can request a refund or replacement within 15 days of delivery. To be eligible, the product must be:
- Unused and in its original packaging.
- In the same condition as received.
- Accompanied by proof of purchase or order number.
Refund Process
Follow these simple steps to process your return:
- Contact us at contact@pengvi.com within 15 days of receiving your product.
- Our team will verify your order and approve your return request.
- Ship the item back to the address we provide.
- Once inspected and approved, your refund will be processed within 5–7 business days.
Non-Refundable Items
For hygiene and safety reasons, used filters or items damaged due to customer mishandling cannot be refunded.
Exchange Option
If your product arrives defective or damaged, we offer a free replacement within 15 days. Please contact us immediately with images of the issue so we can resolve it for you.
Contact for Refunds
For all refund or exchange requests, please reach out to us:
Policy Updates
Pengvi reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page and are effective immediately.